Last Updated: 28/11/2025
We take great care to ensure that every Roots & Ragas product reaches you in perfect condition. However, if you experience any issues, here’s how we can help.
1. Returns & Refunds
-
Due to the nature of food products, we do not accept returns once the product is opened or used.
-
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at rootsandragas@gmail.com with your:
-
Order details
-
Images of the issue
-
After reviewing your request, we will either:
-
Offer a replacement, or
-
Issue a refund (credited to your original payment method within 7–10 business days)
2. Cancellations
-
Orders can be cancelled before dispatch only.
-
Once shipped, cancellation requests cannot be accommodated.
3. Non-Refundable Items
The following cannot be returned or refunded:
-
Sale/discounted items (unless damaged)
-
Opened or partially used products
-
Products without original packaging